Contact & Complaints

We value your feedback. At Mirrimpilyi, we are committed to providing safe, respectful and culturally appropriate services. If you have a concern, complaint, or feedback about our services, we encourage you to speak up. You have the right to be heard and to have your concerns addressed fairly and confidentially.

Making a Complaint to Mirrimpilyi

We encourage you to raise your concerns with us first so we can work together to resolve the issue.

If you would like to get in touch, you can contact us using the details below or fill in the Complaints Form.

You can also ask a staff member to support you in making a complaint.

What happens next:

• We will listen carefully and treat you with respect
• We will look into your concerns promptly
• We will keep you informed of the outcome

Complaints Form 

Contact Details

Name **
Email * Either a phone or email is required
Phone *
Relationship to Service * Child/Young Person Carer Parent Family Member Community Member Staff Other This is your relationship to Mirrimpilyi

Complaint Details

Complaint Category *
Affected Client or Child / Young Person *
Location of Incident **
Date of Incident **
Complaint Description **

Leave this field blank

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Contact Details

Address

1 Maiden Street
Menindee NSW 2879

49 Oxide Street
Broken Hill NSW 2880

2/302 Deakin Avenue
Mildura VIC 3500

Contacts

08 8091 4242 | 0457 820 180
admin@mirrimpilyi.org

Working Hours

Monday-Friday: 9am - 5pm 
Out of hours: 0457 820 180

Independent Complaints & Advocacy Services

NSW Ombudsman

Handles complaints about community services funded or regulated by government, including child and family services.
🌐 Website: https://www.ombo.nsw.gov.au
📞 Phone: 1800 451 524
📧 Email: nswombo@ombo.nsw.gov.au

Office of the Children’s Guardian (OCG)

Regulates organisations that work with children and investigates certain complaints about child safety and reportable conduct.
🌐 Website: https://ocg.nsw.gov.au
📞 Phone: 02 8219 3600

NSW Advocate for Children and Young People

Promotes the rights, wellbeing and voices of children and young people.
🌐 Website: https://www.acyp.nsw.gov.au
📞 Phone: 02 9248 0970

Legal Aid NSW – Children & Family Services

Provides free legal advice and assistance for children, families, and carers.
🌐 Website: https://www.legalaid.nsw.gov.au
📞 Phone: 1300 888 529

Aboriginal Legal Service (NSW/ACT)

Provides culturally appropriate legal advice and support for Aboriginal and Torres Strait Islander people.
🌐 Website: https://www.alsnswact.org.au
📞 Phone: 1800 765 767

Community Services Complaints (via DCJ)

For concerns about services funded by the Department of Communities and Justice (DCJ), including:
Permanency Support Program (Out-of-Home Care)
Safe and Strong Families
Integrated Domestic & Family Violence services
🌐 Website: https://www.dcj.nsw.gov.au
 📞 Phone: 1800 000 164

Anti-Discrimination NSW

If your complaint relates to discrimination, harassment or unfair treatment.
🌐 Website: https://antidiscrimination.nsw.gov.au
📞 Phone: 1800 670 812

1800RESPECT

If your complaint relates to domestic or family violence, support is available
🌐 https://www.1800respect.org.au
📞 1800 737 732 (24/7) 

Link2Home (Housing & Homelessness Support)

If your complaint relates to domestic or family violence, support is available
📞 1800 152 152 (24/7)